Mastering civility

a manifesto for the workplace

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Christine Lynne Porath: Mastering civility (2016)

230 pages

English language

Published Nov. 12, 2016

ISBN:
978-1-4555-6898-7
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OCLC Number:
946216350

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A full-length guide based on the author's New York Times article, "No Time to Be Nice at Work," demonstrates how to enhance workplace effectiveness by mastering the skills of professional civility.

"From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they …

1 edition

Subjects

  • Work environment
  • Employee morale
  • Interpersonal relations
  • Courtesy in the workplace
  • Organizational behavior