214 pages
English language
Published Jan. 14, 2011 by Greenleaf Book Group Press.
The amazement revolution
seven customer service strategies to create an amazing customer (and employee) experience
by Shep Hyken
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A guide to the principle of customer amazement. Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.
Subjects
- Customer services
- Interpersonal relations
- Communication in organizations
- Customer relations